Frequently Asked Questions
Q.How do I ensure your items are clean?
A.The safety of our customers is our top priority. We clean, disinfect and sanitize our items after each use.
Q.Does the price include set up and delivery?
A.There may be a delivery fee. Also, remember, prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, we deliver between Mission- San Benito, Please call us for a quote 956-998-2777.
Q.How long do I get to have my rentals?
A.Most rentals are 24hrs. Some exceptions are made.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the water slide the entire time. Once unplugged they deflate. That is why we require an outlet within 50ft of the unit or a generator. Longer cords can trip your circuit breaker so we bring our own heavy duty cords.
Q.What if we need to cancel?
A.Any payments are Non-Refundable. If you need to cancel for any reason, you must cancel via text to 956.998.2777. Cancelation must be done the day before your scheduled party/event. If canceled the day before, you may use the credit for up to 6 months from the original party/event date.
Q.Do you require a deposit?
A.Yes all orders require a $50 deposit.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.